Privacy Policy

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For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

Helpdeskless
Trading name of Hayley Gregory
Email: hayley.gregory@helpdeskless.co.uk

Helpdeskless is responsible for determining how and why personal data is processed.

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us at:

📧 hayleyhelpsquad@outlook.com

You have the right to request access to, correction of, or deletion of your personal data, as well as to object to or restrict certain types of processing, in line with UK GDPR.

We may collect and process the following types of personal data:

• Name
   
• Email address
   
• Company name
   
• Phone number (if provided)
   
• Enquiry and support-related information
   
• Technical data such as IP address and browser information
   

Personal data is only collected where necessary and relevant to providing our services.

We use personal data to:

• Respond to enquiries
   
• Provide customer support services
   
• Manage client relationships
   
• Meet legal and contractual obligations
   
• Improve our website and services
   

We do not sell personal data to third parties.

Our website may use cookies and similar technologies to improve functionality and user experience.

We may use:

• Essential cookies required for the website to function
   
• Analytics tools to understand website usage and improve performance
   
• Security tools, including Google reCAPTCHA, to prevent spam and abuse
   

These tools may collect technical information such as IP addresses and browser data.

You can manage or disable cookies through your browser settings.

We only share personal data where necessary and appropriate, including:

• With service providers who support our website or IT systems
   
• Where required by law or regulatory obligation
   

All third parties are required to handle data securely and in line with UK GDPR.

We take appropriate technical and organisational measures to protect personal data, including:

• Secure systems and password protection
   
• Restricted access to personal data
   
• GDPR-compliant data handling practices
   

Personal data is not stored for longer than necessary.

Under UK GDPR, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Restrict or object to processing
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

ICO website: https://ico.org.uk

This Privacy Policy may be updated from time to time.
The latest version will always be available on our website.

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

Helpdeskless
United Kingdom
Email: hayley.gregory@helpdeskless.co.uk

Helpdeskless is responsible for determining how and why personal data is processed.

We collect and process personal data when you:

• Submit an enquiry through our website contact forms
   
• Book a call or consultation via our scheduling tools
   
• Contact us via email, telephone, or WhatsApp
   
• Visit and interact with our website
   

The types of data collected may include:

• Name
   
• Email address
   
• Company name
   
• Phone number
   
• Message or enquiry details
   
• IP address and basic usage data (via cookies or analytics)
   

We use trusted third-party services to operate our website and deliver our services efficiently. These may include:

• Scheduling tools (e.g. Calendly) – to manage bookings and consultations
   
• Website hosting & infrastructure providers (e.g. GoDaddy)
   
• Form handling tools – to securely receive enquiries
   
• Analytics tools (e.g. Google Analytics) – to understand website usage and improve performance
   
• Communication platforms – including email and WhatsApp, where initiated by the user
   

These providers only process personal data on our instructions and are required to comply with UK GDPR standards.

Our website uses cookies to:

• Ensure the website functions correctly
   
• Analyse website traffic and performance
   
• Improve user experience
   

Cookies may collect anonymised information such as browser type, pages visited, and time spent on the site.

You can control or disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies unless disabled.

We process personal data under the following legal bases:

• Consent – when you submit a form or book a call
   
• Contractual necessity – when processing is required to deliver services
   
• Legitimate interests – for business operations, communication, and service improvement
   
• Legal obligation – where required by law
   

We only retain personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Request access to your personal data
   
• Request correction of inaccurate data
   
• Request erasure of your data
   
• Object to or restrict processing
   
• Request data portability
   
• Withdraw consent at any time
   

To exercise your rights, please contact us at [insert your business email].

We take appropriate technical and organisational measures to protect personal data, including secure systems, access controls, and data handling procedures.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated revision date shown.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: hayley.gregory@helpdeskless.co.uk
Business Name: Helpdeskless