✔ UK-based support ✔ Flexible monthly packages ✔ 30-day rolling contracts

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Get Started Today

Packages - Customer Support Without the Hassle

🟢 Starter Support - £495.00 per month - up to 8 Hours per week

Best for: Small teams with low email volume

 

What this Includes:


  • Email-only customer support
     
  • General enquiries
     
  • Basic complaint handling
     
  • Refund processing (as per your policy)
     
  • Up to 6–8 hours per week
     
  • Monday–Friday, 9am–5pm
     
  • Response time: within 24 hours
     

📌 Limited availability. Designed as an entry-level service.

🔵 Core Support (Most Popular) - £995.00 per month -up to 20 Hours per week

Best for: Growing businesses needing reliable daily support

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What this Includes:


  • Email + inbound call handling
     
  • Complaint management & escalations
     
  • Refunds & chargebacks (per policy)
     
  • CRM updates & customer notes
     
  • Up to 18–20 hours per week
     
  • Monday–Friday, 9am–6pm
     
  • Response time: within 12 hours
     

⭐ Our most popular package – ideal alternative to hiring in-house.

🔴 Priority Support - £1695.00 - up to 30 Hours per week

Best for: High-volume or customer-sensitive businesses

 

What this includes:


  • Email, calls & live chat support
     
  • Advanced complaints & escalations
     
  • Priority queue handling
     
  • Performance insights & reporting
     
  • Up to 25–30 hours per week
     
  • Extended hours: Monday–Friday, 8am–8pm
     
  • Response time: within 4 hours
     

🚨 Priority support and faster response times — not a dedicated full-time agent.

Add a footnote if this applies to your business

Additional/add ons

Additional Support Hours/over flow £35 per hour

Out-of-Hours Support - evenings and weekends £45 per hour

Dedicated Agent (Named Support Agent) £750 per month Priority focus

Fully Dedicated Agent (Exclusive) - £1250.00

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  • Agent works exclusively on your account
     
  • Requires Priority Support package

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🔁 How Our Pricing Works

  • Packages are capacity-based, not unlimited
     
  • Hours are weekly caps and do not roll over
     
  • Volume spikes are flagged early
     
  • Easy to upgrade, scale, or adjust
     
  • All contracts are 30-day rolling

 

📞 Not Sure Which Package Fits?

We’ll help you choose the right level based on your current volume and growth plans.

👉 Book a discovery call
👉 Get started today


 

Packages are capacity-based and designed to scale.
If volume increases, we’ll flag it early and recommend additional hours or

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